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dootsons


Posted by: Vanessa Whiteley

A Brief Summary

Client

Dootsons Solicitors has been operational since 1897. 
 

Project

Installation by Concorde of 50 handsets, two web-based reception consoles and eight mobile apps.

Feedback

We’re saving on calls – all internal and external calls are now included in our line rental, so the system will pay for itself over time.

The Situation

Dootsons Solicitors has been operational since 1897. Despite a rich heritage founded on the traditional values of high quality service and value for money, Dootsons is progressive in outlook and with 35 staff spread across offices in Leigh, Culcheth and Newton Le Willows, is heavily reliant on technology to conduct its daily operations. The telephone is still one of the most important pieces of technology for Dootsons. However, their aging system was causing problems in terms of the costs to upgrade its software. It was also unable to offer features such as voice on hold and recording, which the company really wanted to introduce.

Our Solution

Installed using a Concorde Communicator assured broadband circuit, the new system powered by Horizon comprises 50 handsets, two web-based reception consoles and eight mobile apps. Now operational for six months, the system has brought a host of benefits including cost savings and a much greater range of functions.

The Customer's Opinion

“The key drivers were cost and functionality,” says Dootsons’ Systems Manager. “We’re saving on calls – all internal and external calls are now included in our line rental, so the system will pay for itself over time. We’ve also got the big new function we wanted: voice on hold. Previously our customers were never sure if we’d hung up on them but now we can play music whilst they wait and in future, we might look to advertise offers in this space because it is all fully customizable.”

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