Dootsons

Client Spotlight

Dootsons Solicitors has been operational since 1897. 

A Brief Summary

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Project
Installation by Concorde of 50 handsets, two web-based reception consoles and eight mobile apps.
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Feedback

We’re saving on calls – all internal and external calls are now included in our line rental, so the system will pay for itself over time.”

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The Situation

Previously, Dootsons had approached Concorde Technology Group to scope, install, and provide ongoing support for a cloud-based phone system.

Following the COVID-19 outbreak, the majority of Dootsons’ team were required to work from home, with a core administrative team based at their headquarters.  

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Our Solution

Dootsons’ initial investment in a Concorde Communicator phone system - a flexible, reactive system, which could be amended quickly with minimal costs - allowed the organisation to react quickly to the COVID-19 outbreak, to ensure Dootons’ staff were fully equipped to work from home.

The Customer Opinion

“Due to our existing infrastructure, the move to home working was straightforward,'' comments Dootsons’ Systems Manager. “Initially, a remote phone system presented a different way of working for us, but it has allowed our staff to continue to work effectively during the COVID 10 crisis.”

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